Privacy Policy
This Privacy Policy explains how Roavi collects, uses, discloses, and protects information when you access or use our website, mobile applications, and related services. By using the Platform, you agree to this Policy.
What Roavi is
What Roavi is not
Definitions
- "Local Friend"
- means an independent individual who creates a profile on the Platform.
- "Activity"
- means an independently created listing, plan, or experience posted by a Local Friend or another host.
- "User"
- means any person who visits, registers, or otherwise uses the Platform.
- "Personal Information"
- means information that identifies, relates to, describes, or could reasonably be linked to you.
- "Processing"
- means any operation performed on information (e.g., collection, storage, use, disclosure, deletion).
Who We Are & How to Contact Us
The "data controller" (or equivalent term under applicable law) responsible for the Platform is:
Roavi Inc.
Email: hello@roavi.com
If you have questions about privacy or wish to exercise your rights, contact us using the email above.
Personal Information We Collect
We collect information (a) you provide, (b) automatically when you use the Platform, and (c) from third parties where permitted by law.
Information You Provide
- Account information: name, display name/username, email address, phone number (optional), country/city, language.
- Profile information: bio, interests, photos, availability, and any other details you choose to add.
- Activity information: titles, descriptions, categories, tags, location area, schedules, photos/media, and pricing/range (optional).
- Support & feedback: information you submit via forms, surveys, or support requests.
- Reports & safety submissions: details you provide when reporting content or behavior.
In-App Messaging
The Platform includes in-app messaging. We may process:
- Message content (text, attachments if enabled) sent and received through the Platform
- Message metadata (participants, timestamps, delivery status, abuse signals)
Limited access
Safety & enforcement
Verification & Trust Features
If you apply for a Verified Badge or similar feature, we may collect additional information, such as:
- Government-issued identification and verification images
- Selfie/video checks
- Verification results (verified/unverified status, timestamps, method)
Automatically Collected Information
- Device & log data: IP address, browser type, operating system, device identifiers, crash logs.
- Usage data: pages viewed, searches, clicks, time spent, referral URLs, interactions with profiles/activities.
- Approximate location: city/country-level location based on IP or device settings.
- Security data: authentication events, suspicious login patterns, anti-abuse and rate-limit signals.
Location Data
If you enable location permissions, we may collect location data (which may include GPS coordinates) to support location-based features, such as showing nearby Local Friends and activities. You can disable location access in your device settings, but certain features may not work.
How We Use Personal Information
We may use Personal Information for the following purposes:
- Provide and operate the Platform: accounts, profiles, activities, search, discovery, messaging
- Safety, integrity, and enforcement: detect and prevent fraud, spam, harassment, and other abuse; investigate reports; enforce policies
- Customer support: respond to questions, resolve issues, communicate important updates
- Improve and develop features: analytics, debugging, performance, usability improvements
- Communications: service-related emails, account alerts, security notices, and optional marketing where permitted
- Compliance: legal obligations, lawful requests, protecting rights and safety
Legal Bases for Processing
Where required by law (e.g., EEA/UK), we rely on one or more legal bases:
- Contract
- To provide the Platform and features you request.
- Legitimate Interests
- To secure the Platform, prevent abuse, and improve services.
- Consent
- Where you give consent (e.g., certain optional features/marketing, location permissions).
- Legal Obligation
- To comply with applicable laws and lawful requests.
Payments & Transactions Between Users
Roavi does not process payments between users
Subscription payments to Roavi
International Data Transfers
Your information may be processed and stored in countries other than your own, including countries that may have different data protection laws. Where required, we implement safeguards designed to protect information during transfers (e.g., contractual safeguards).
Server location: United States
Data Retention
We retain information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and protect the community. Retention periods vary depending on the type of information and purpose.
- Account & profile data: retained while your account is active and for a reasonable period after deletion for safety/legal reasons.
- Messages: retained to provide messaging and for safety, compliance, and dispute resolution.
- Verification data: retained only as long as necessary for verification, fraud prevention, and compliance.
- Logs & security data: retained for security monitoring and abuse prevention.
You may request account deletion by contacting hello@roavi.com or using in-app settings (if available). We may retain certain information where required or permitted by law.
Your Rights & Choices
Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing, and to withdraw consent where processing is based on consent.
To exercise your rights
U.S. State Privacy Notices
If you are a resident of certain U.S. states (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have additional rights.
- Do we sell personal information? No.
- Do we share personal information for cross-context behavioral advertising? No.
Communications, Notifications & Marketing
We may send service-related communications (e.g., security alerts, account notices) and, where permitted, marketing communications. You can opt out of marketing emails using the unsubscribe link in the message. Service-related messages may still be sent when necessary.
If you provide a phone number, you may receive messages related to your account (where enabled). Message and data rates may apply and are your responsibility.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and using caution when communicating with others.
Security note
User Content & Public Areas
If you post content publicly (profiles, activity listings, photos, comments, reviews, and posts, questions, or tips in community or public areas of the Platform), others may view, collect, and use that information, and it may be indexed by search engines. You are responsible for what you choose to publish, and you should not include sensitive personal information you do not want to be public. Roavi cannot control how third parties use publicly available information.
Children's Privacy
Third-Party Services & Links
The Platform may include links or integrations to third-party services (e.g., maps, analytics, verification vendors). We are not responsible for third-party privacy practices. Review their policies before using their services.
Governing Law
This Privacy Policy is governed by the laws of the United States, without regard to conflict of law principles, except where applicable law requires otherwise.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and may provide additional notice as required by law. Your continued use of the Platform after changes become effective means you accept the updated Policy.
Questions about your privacy?
If you have questions, concerns, or requests regarding privacy, contact the Roavi Support Team.
hello@roavi.comThis Privacy Policy is intended to inform users of how Roavi handles personal information.